FBT Bank & Mortgage | COVID-19 Statement
To our valued customers:
As global concern about the spread and containment of COVID-19 (Coronavirus) continues to rise, FBT Bank & Mortgage is taking the necessary steps to help protect the health and wellbeing of our customers and employees. At this time, we are following the guidance of state and federal agencies, including the Centers for Disease Control (CDC) and the Arkansas Department of Health (ADH). These guidelines highlight implementing internal precautions at all of our locations to help prevent the spread of the virus, and include:
Cleaning commonly used areas more often
Encouraging increased employee handwashing
Asking employees who are ill to remain home
To protect the health of our customers and team, we have closed bank lobbies in Fordyce, Rison, White Hall and Pine Bluff. Drive-through lanes at all locations will remain open. All departments will be staffed to answer questions and help you with your banking needs. If you have any questions, please call us at any of the numbers listed below. We also want to remind you of other ways that FBT can service your banking needs. In addition to drive-through services, we also have online and mobile services that deliver exceptional service. Remember:
Online Banking: allows you to check balances, view account history, transfer funds and pay bills. Access our online banking tools at www.fbtbank.com.
Mobile Banking: allows you to check balances, transfer funds, pay bills and deposit checks. Online banking customers can download the FBT Bank & Mortgage mobile app in Apple’s App Store and Android’s Google Play Store.
Mobile Deposit: deposit a check anytime and anywhere with FBT Bank & Mortgage’s mobile app.
Drive-Through Service: allows you to receive new debit cards, sign all paperwork, apply for loans and access cash.
We will continue to monitor this public health issue closely. We’ll also keep you informed of any important updates, as we continue offering services that help you Live Simply, Bank Simply. Thank you for being a loyal customer, and let’s remain in prayer for our nation during this time.
Fordyce (870) 352-3107
Rison (870) 352-6300
Pine Bluff (870) 879-6200
White Hall (870) 247-9700
If you have any questions or concerns, please contact your nearest FBT Bank & Mortgage branch.
Sincerely,
Jim Hulse
President & CEO
Changing your banking relationship to FBT Bank & Mortgage is easier than you think!
To assist you with this process, we’ve compiled all the necessary forms into one convenient packet called a “switch kit.” Our switch kit is broken down into five easy steps. To speed up the process, you can view and print out all of the necessary forms online, complete them and bring them in to one of our friendly new accounts representatives today. Soon, you’ll be on your way to experiencing financial solutions for the 21st century.
Step 1
Complete the new account application and information request form.
Step 2
Provide two forms of identification: Primary photo such as driver’s license, military ID card, state issued ID card. Secondary such as birth certificate, Social Security, Voter registration card, credit card.
Step 3
Provide a list of current Direct Deposits with name of depositor and phone number and we will contact your depositor for you.
Step 4
Provide a list of all bank drafts with name of payee, account number and telephone number and we will contact the names on this list for you.
Step 5
Once we have all of the necessary information, let us help you select the best account for you!
IMPORTANT REMINDER: After you’ve set up your new accounts with FBT Bank & Mortgage, leave your old accounts active long enough to allow outstanding checks or automatic withdrawals to clear. Once you’re sure your old bank accounts are inactive, ask your previous financial institution to send you the balance from that account to close it out. Then you can destroy your old checks, ATM/debit cards and deposit slips.
