FBT Bank & Mortgage | COVID-19 Statement
To our valued customers:
As global concern about the spread and containment of COVID-19 (Coronavirus) continues to rise, FBT Bank & Mortgage is taking the necessary steps to help protect the health and wellbeing of our customers and employees. At this time, we are following the guidance of state and federal agencies, including the Centers for Disease Control (CDC) and the Arkansas Department of Health (ADH). These guidelines highlight implementing internal precautions at all of our locations to help prevent the spread of the virus, and include:
Cleaning commonly used areas more often
Encouraging increased employee handwashing
Asking employees who are ill to remain home
To protect the health of our customers and team, we have closed bank lobbies in Fordyce, Rison, White Hall and Pine Bluff. Drive-through lanes at all locations will remain open. All departments will be staffed to answer questions and help you with your banking needs. If you have any questions, please call us at any of the numbers listed below. We also want to remind you of other ways that FBT can service your banking needs. In addition to drive-through services, we also have online and mobile services that deliver exceptional service. Remember:
Online Banking: allows you to check balances, view account history, transfer funds and pay bills. Access our online banking tools at www.fbtbank.com.
Mobile Banking: allows you to check balances, transfer funds, pay bills and deposit checks. Online banking customers can download the FBT Bank & Mortgage mobile app in Apple’s App Store and Android’s Google Play Store.
Mobile Deposit: deposit a check anytime and anywhere with FBT Bank & Mortgage’s mobile app.
Drive-Through Service: allows you to receive new debit cards, sign all paperwork, apply for loans and access cash.
We will continue to monitor this public health issue closely. We’ll also keep you informed of any important updates, as we continue offering services that help you Live Simply, Bank Simply. Thank you for being a loyal customer, and let’s remain in prayer for our nation during this time.
Fordyce (870) 352-3107
Rison (870) 352-6300
Pine Bluff (870) 879-6200
White Hall (870) 247-9700
If you have any questions or concerns, please contact your nearest FBT Bank & Mortgage branch.
Sincerely,
Jim Hulse
President & CEO
Chief Executive Officer (also of interest to Security Officer)
Subject:
Consumer Alert
Summary:
E-mails fraudulently claiming to be from the FDIC are attempting to get recipients to click on a link, which may ask them to provide sensitive personal information. These e-mails falsely indicate that FDIC deposit insurance is suspended until the requested customer information is provided.
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports from consumers who received an e-mail that has the appearance of being sent from the FDIC. The e-mail informs the recipient that “in cooperation with the Department of Homeland Security, federal, state and local governments…” the FDIC has withdrawn deposit insurance from the recipient’s account “due to account activity that violates the Patriot Act.” It further states deposit insurance will remain suspended until identity and account information can be verified using a system called “IDVerify.” If consumers go to the link provided in the e-mail, it is suspected they will be asked for personal or confidential information, or malicious software may be loaded onto the recipient’s computer.
This e-mail is fraudulent. It was not sent by the FDIC. It is an attempt to obtain personal information from consumers. Financial institutions and consumers should NOT access the link provided within the body of the e-mail and should NOT under any circumstances provide any personal information through this media.
The FDIC is attempting to identify the source of the e-mails and disrupt the transmission. Until this is achieved, consumers are asked to report any similar attempts to obtain this information to the FDIC by sending information to alert@fdic.gov.
For your reference, FDIC Special Alerts may be accessed from the FDIC’s website. To learn how to automatically receive FDIC Special Alerts through e-mail, please visit the FDIC’s website.
Sandra L. Thompson
Director – Division of Supervision and Consumer Protection
Distribution:
FDIC-Supervised Banks (Commercial and Savings)
Note:
FDIC-Supervised Banks (Commercial and Savings)
Paper copies of FDIC Special Alerts may be obtained through the FDIC’s Public Information Center, 877-275-3342 or 703-562-2200
